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Service operation management by Richard Metters ... [et al.].
Material type:
TextLanguage: English Publication details: New Delhi : Cengage, 2008.Description: 370 pISBN: - 9788131501603
- 658.5 MET/SER
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NLUO | NLUO | 658.5 MET/SER (Browse shelf(Opens below)) | Available | 2596 | |||
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NLUO | NLUO | 658.5 MET/SER (Browse shelf(Opens below)) | Available | 2605 | |||
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NLUO | NLUO | 658.5 MET/SER (Browse shelf(Opens below)) | Available | 6941 |
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| 658.5 LON/PRO Product management : | 658.5 LON/PRO Product management : | 658.5 MET/SER Service operation management | 658.5 MET/SER Service operation management | 658.5 MET/SER Service operation management | 658.5 MON/OPE Operation management | 658.5 MON/OPE Operation management |
Table of contents:
Part 1. Formulating strategy
Part 2. Designing the delivery system
Part 3. Improving the delivery system
Part 4. Marketing supply and demand
Part 5. Tools of managing services