Service operation management
Service operation management
by Richard Metters ... [et al.].
- New Delhi : Cengage, 2008.
- 370 p.
Table of contents:
Part 1. Formulating strategy
Part 2. Designing the delivery system
Part 3. Improving the delivery system
Part 4. Marketing supply and demand
Part 5. Tools of managing services
9788131501603
Management.
658.5 / MET/SER
Table of contents:
Part 1. Formulating strategy
Part 2. Designing the delivery system
Part 3. Improving the delivery system
Part 4. Marketing supply and demand
Part 5. Tools of managing services
9788131501603
Management.
658.5 / MET/SER