Service operation management by Richard Metters ... [et al.].

Contributor(s):

Metters, Richard

Material type: Text

TextLanguage: English Publication details: New Delhi : Cengage, 2008.Description: 370 pISBN:

9788131501603

Subject(s):

Management

DDC classification:

658.5 MET/SER

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Holdings ( 3 )
Title notes ( 1 )

Holdings
Item type	Current library	Home library	Call number	Status	Barcode
Book	NLUO	NLUO	658.5 MET/SER (Browse shelf(Opens below))	Available	2596
Book	NLUO	NLUO	658.5 MET/SER (Browse shelf(Opens below))	Available	2605
Book	NLUO	NLUO	658.5 MET/SER (Browse shelf(Opens below))	Available	6941

Total holds: 0

Table of contents:
Part 1. Formulating strategy
Part 2. Designing the delivery system
Part 3. Improving the delivery system
Part 4. Marketing supply and demand
Part 5. Tools of managing services

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