Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A. Michelli.
Material type: TextLanguage: Publication details: New Delhi : Tata McGraw Hill : 2007.Description: 208 pISBN:- 9780070636767
- 658 MIC/STA
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658 MCS/ORG Organizational behaviour | 658 MCS/ORG Organizational behaviour | 658 MIC/STA Starbucks experience : | 658 MIC/STA Starbucks experience : | 658 MIS/MAN Managerial Psychology | 658 MIS/PRI Principles & Practices of Management | 658 MOO/INT Introduction to organisational behaviour |
Table of Contents:
Introduction
Principle 1. Make it Your Own
Principle 2. Everything Matters
Principle 3. Surprise and Delight
Principle 4. Embrace Resistance
Principle 5. Leave your Mark
A Final Word
Bibliography
Reader's Guide
Index