Starbucks experience :
Michelli, Joseph A.
Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A. Michelli. - New Delhi : Tata McGraw Hill : 2007. - 208 p.
Table of Contents:
Introduction
Principle 1. Make it Your Own
Principle 2. Everything Matters
Principle 3. Surprise and Delight
Principle 4. Embrace Resistance
Principle 5. Leave your Mark
A Final Word
Bibliography
Reader's Guide
Index
9780070636767
Management.
658 / MIC/STA
Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A. Michelli. - New Delhi : Tata McGraw Hill : 2007. - 208 p.
Table of Contents:
Introduction
Principle 1. Make it Your Own
Principle 2. Everything Matters
Principle 3. Surprise and Delight
Principle 4. Embrace Resistance
Principle 5. Leave your Mark
A Final Word
Bibliography
Reader's Guide
Index
9780070636767
Management.
658 / MIC/STA