Tough talking : how to handle awkward situations by David Martin.

By:

Martin, David

Material type: Text

TextLanguage: English Publication details: Hyderabad : University press, 1999.Description: 224 pISBN:

9788173712180

Subject(s):

Management

DDC classification:

658.45 MAR/TOU

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Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Book	NLUO	NLUO	658.45 MAR/TOU (Browse shelf(Opens below))	Available		2591

Total holds: 0

Table of Contents:
Chapter 1. Making tough taking easy
Chapter 2. Key techniques for every encounter
Chapter 3. Manipulating meetings
Chapter 4. Manoeuvring warring factions
Chapter 5. Eyeball to eyeball encounters
Chapter 6. Solving performance problems
Chapter 7. Handling awkward attitudes
Chapter 8. Customer care- firm but fair
Chapter 9. Empowering suppliers for added value
Chapter 10. Owners-defusing challenges
Chapter 11. Managing media pressure
Chapter 12. Neighbours, nuisance and the good corporate citizen
Chapter 13. Terrors, tears and tantrums
Chapter 14. Tough talking tactics
Chapter 15. Getting the ground rules right
Index

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