Tough talking : (Record no. 2592)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 a 4500 |
| 005 - DATE & TIME | |
| control field | 20170612121224.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 141201s1999 xx 000 0 und d |
| 020 ## - ISBN | |
| International Standard Book Number | 9788173712180 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NLUO |
| 041 ## - LANGUAGE | |
| Language | English |
| 082 ## - DDC NUMBER | |
| Classification number | 658.45 |
| Book Number | MAR/TOU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, David |
| 245 ## - TITLE STATEMENT | |
| Title | Tough talking : |
| Sub Title | how to handle awkward situations |
| Statement of responsibility, etc. | by David Martin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Hyderabad : |
| Name of publisher, distributor, etc | University press, |
| Date of publication, distribution, etc | 1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | 224 p. |
| 500 ## - GENERAL NOTE | |
| General note | Table of Contents:<br/>Chapter 1. Making tough taking easy<br/>Chapter 2. Key techniques for every encounter<br/>Chapter 3. Manipulating meetings<br/>Chapter 4. Manoeuvring warring factions<br/>Chapter 5. Eyeball to eyeball encounters<br/>Chapter 6. Solving performance problems<br/>Chapter 7. Handling awkward attitudes<br/>Chapter 8. Customer care- firm but fair<br/>Chapter 9. Empowering suppliers for added value<br/>Chapter 10. Owners-defusing challenges<br/>Chapter 11. Managing media pressure<br/>Chapter 12. Neighbours, nuisance and the good corporate citizen<br/>Chapter 13. Terrors, tears and tantrums<br/>Chapter 14. Tough talking tactics<br/>Chapter 15. Getting the ground rules right<br/>Index |
| 650 ## - SUBJECT | |
| Subject | Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Koha full call number | Barcode (Accession No.) | Koha date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | NLUO | NLUO | 01/12/2014 | 658.45 MAR/TOU | 2591 | 30/05/2019 | 01/12/2014 | Book |