Service quality: an introduction edited by V. Partha Sarathy.

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Material type: Text

TextLanguage: English Publication details: Hyderabad : ICFAI, 2006.Description: 264 pISBN:

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Book	NLUO	NLUO	658.812 PAR/SER (Browse shelf(Opens below))	Available		6455

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Table of contents:
Section 1. Concepts
Section 2. Models
Section 3. Application and cases
Index