Service quality:
Partha Sarathy, V. (Ed.)
Service quality: an introduction edited by V. Partha Sarathy. - Hyderabad : ICFAI, 2006. - 264 p.
Table of contents:
Section 1. Concepts
Section 2. Models
Section 3. Application and cases
Index
9788131403389
Marketing.
658.812 / PAR/SER
Service quality: an introduction edited by V. Partha Sarathy. - Hyderabad : ICFAI, 2006. - 264 p.
Table of contents:
Section 1. Concepts
Section 2. Models
Section 3. Application and cases
Index
9788131403389
Marketing.
658.812 / PAR/SER