Table of Contents:
Chapter 1. Shared services organisations: the Indian scenario
Chapter 2. Shared services as an engine of innovation: assessing your need of change
Chapter 3. Shared services, outsourcing technology as options to F & A transformation
Chapter 4. Transforming general performance objectives into specific measurements for shared service centres
Chapter 5. Shared services management processes: the keys to attaining and sustaining high performance in shared services
Chapter 6. Integrating shared services with the strategy and operations oh MNEs
Chapter 7. Transforming the human resource function through shared services
Chapter 8. Shared services: enabling finance mastery and high performance
Chapter 9. Finance shared services and outsourcing magical, mythical and mundane?
Chapter 10. Automation in finance shared services
Chapter 11. An examination in trends in shared services and outsourcing in public sector organizations
Chapter 12. The shared services value center : using outsourcers' secrets to achieve commercial competence
Chapter 13. Optimizing government effectiveness through shared services: perspectives from IBM corporation
Chapter 14. Financial shared service: a collection of cases
Index