Service lifecycle management : transforming the after-sales service edited by S Jaya Krishna.

By:

Jaya Krishna, S. (Ed.)

Material type: Text

TextLanguage: English Publication details: Hyderabad : ICFAI, 2006.Description: 182 pISBN:

9788131400784

Subject(s):

Marketing

DDC classification:

658.812 KRI/SER

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Book	NLUO	NLUO	658.812 KRI/SER (Browse shelf(Opens below))	Available		6419
Book	NLUO	NLUO	658.812 KRI/SER (Browse shelf(Opens below))	Available		6420

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Table of contents:
Section 1. Post-sales service management: shifting paradigm
Section 2. Service lifecycle management
Section 3. Management insights
Index

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