Service lifecycle management :
Jaya Krishna, S. (Ed.)
Service lifecycle management : transforming the after-sales service edited by S Jaya Krishna. - Hyderabad : ICFAI, 2006. - 182 p.
Table of contents:
Section 1. Post-sales service management: shifting paradigm
Section 2. Service lifecycle management
Section 3. Management insights
Index
9788131400784
Marketing.
658.812 / KRI/SER
Service lifecycle management : transforming the after-sales service edited by S Jaya Krishna. - Hyderabad : ICFAI, 2006. - 182 p.
Table of contents:
Section 1. Post-sales service management: shifting paradigm
Section 2. Service lifecycle management
Section 3. Management insights
Index
9788131400784
Marketing.
658.812 / KRI/SER