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Performance management in call centres : an introduction edited by V. V. Ramani.
Material type:
TextLanguage: Publication details: Hyderabad : ICFAI, 2005.Description: 199 pISBN: - 9788178817996
- 658.3125 JHA/PER
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| 658.3125 CHA/PER Performance management : | 658.3125 JHA/PER Performance management systems : | 658.3125 JHA/PER Performance management systems : | 658.3125 JHA/PER Performance management in call centres : | 658.3125 JHA/PER Performance management systems : | 658.3125 JHA/PER Performance management systems : | 658.3125 JHA/PER Performance management : |
Table of Contents:
Section 1. Employee performance in call centres
Section 2. Developing, measuring and rewarding performance.
Index