Performance management in call centres :
Ramani, V. V. (Ed.)
Performance management in call centres : an introduction edited by V. V. Ramani. - Hyderabad : ICFAI, 2005. - 199 p.
Table of Contents:
Section 1. Employee performance in call centres
Section 2. Developing, measuring and rewarding performance.
Index
9788178817996
Management.
Performance--Management.
658.3125 / JHA/PER
Performance management in call centres : an introduction edited by V. V. Ramani. - Hyderabad : ICFAI, 2005. - 199 p.
Table of Contents:
Section 1. Employee performance in call centres
Section 2. Developing, measuring and rewarding performance.
Index
9788178817996
Management.
Performance--Management.
658.3125 / JHA/PER