Image from Amazon.com
ECRM : concepts and cases edited by M. Garikaparthi.
Material type:
TextLanguage: English Publication details: Hyderabad : ICFAI, 2005.Description: 270 pISBN: - 8178814803
- 658.8120285 GAR/E
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Book
|
NLUO | NLUO | 658.8120285 GAR/E (Browse shelf(Opens below)) | Available | 3016 | |||
|
Book
|
NLUO | NLUO | 658.8120285 GAR/E (Browse shelf(Opens below)) | Available | 3017 | |||
|
Book
|
NLUO | NLUO | 658.8120285 GAR/E (Browse shelf(Opens below)) | Available | 3018 |
Total holds: 0
Browsing NLUO shelves Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| 658.812 VED/SER Services | 658.8120285 GAR/E ECRM : | 658.8120285 GAR/E ECRM : | 658.8120285 GAR/E ECRM : | 658.8120285 JAY/EFF Effective E-CRM : | 658.8120285 JAY/EFF Effective E-CRM : | 658.81203 KUM/ICF ICFAI dictionary of customer relationship management terms |
Table of contents:
Section 1. Understanding eCRM
Section 2. eCRM process and tools
Section 3. Cases in eCRM
Appendix
Bibliography
Index