Business process outstanding : for strategic advantage by K. B. C. Saxena and Sangeeta Shah Bharadwaj.
Material type:
TextLanguage: English Publication details: 2007. New Delhi : Excel Books,Description: 182 pISBN: - 9788174465320
- 658.4058 SAX/BUS
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NLUO | NLUO | 658.4058 SAX/BUS (Browse shelf(Opens below)) | Available | 2882 |
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| 658.4058 RAY/MAN Managing industrial subcontracting : | 658.4058 RAY/MAN Managing industrial subcontracting : | 658.4058 RAY/MAN Managing industrial subcontracting : | 658.4058 SAX/BUS Business process outstanding : | 658.4058 SHA/KNO Knowledge process outsourcing : | 658.4058 SHA/KNO Knowledge process outsourcing : | 658.4058 SUR/BUS Business Process Outsourcing : |
Table of Contents :
Chapter 1. Introducing to business process outsourcing
Chapter 2. Management process in business process outsourcing
Chapter 3. Business process outsourcing
Chapter 4. Business process outsourcing management
Chapter 5. The information technology management competency
Chapter 6. Human resources management
Chapter 7. Relationship management
Chapter 8. Management of BPO risk
Chapter 9. Business process outsourcing for strategic advantage
Chapter 10. Business process outsourcing survey analysis and case studies
Appendices
Index