Tough talking : how to handle awkward situations by David Martin.
Material type:
TextLanguage: English Publication details: Hyderabad : University press, 1999.Description: 224 pISBN: - 9788173712180
- 658.45 MAR/TOU
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds | |
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NLUO | NLUO | 658.45 MAR/TOU (Browse shelf(Opens below)) | Available | 2591 |
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| 658.45 LAI/SPE Speak up and be heard | 658.45 LOC/BUS Business communication : | 658.45 LOC/BUS Business communication : | 658.45 MAR/TOU Tough talking : | 658.45 OBE/CON Contemporary business communication | 658.45 RAM/BUS Business communication | 658.45 RAM/BUS Business communication |
Table of Contents:
Chapter 1. Making tough taking easy
Chapter 2. Key techniques for every encounter
Chapter 3. Manipulating meetings
Chapter 4. Manoeuvring warring factions
Chapter 5. Eyeball to eyeball encounters
Chapter 6. Solving performance problems
Chapter 7. Handling awkward attitudes
Chapter 8. Customer care- firm but fair
Chapter 9. Empowering suppliers for added value
Chapter 10. Owners-defusing challenges
Chapter 11. Managing media pressure
Chapter 12. Neighbours, nuisance and the good corporate citizen
Chapter 13. Terrors, tears and tantrums
Chapter 14. Tough talking tactics
Chapter 15. Getting the ground rules right
Index