| 000 | 00437nam a2200181 a 4500 | ||
|---|---|---|---|
| 999 |
_c6924 _d6924 |
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| 005 | 20171205125056.0 | ||
| 008 | 141201s2003 xx 000 0 und d | ||
| 020 | _a9788178293349 | ||
| 040 | _aMAIN | ||
| 041 | _aENG | ||
| 082 |
_a658.8 _bGIL/SER |
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| 100 | _aGilmore, Audrey | ||
| 245 |
_aServices marketing and management _cby Audrey Gilmore. |
||
| 260 |
_aNew Delhi : _bResponse, _c2003. |
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| 300 | _a215 p. | ||
| 500 | _aTable of contents: Part 1. Underlying themes Part 2. Managing services Part 3. Service management issues Index | ||
| 650 | _aMarketing. | ||
| 942 | _cBK | ||