| 000 | 00404nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c6420 _d6420 |
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| 005 | 20180404132035.0 | ||
| 008 | 141201s2006 xx 000 0 und d | ||
| 020 | _a9788131400784 | ||
| 040 | _aMAIN | ||
| 041 | _aENG | ||
| 082 |
_a658.812 _bKRI/SER |
||
| 100 | _aJaya Krishna, S. (Ed.) | ||
| 245 |
_aService lifecycle management : _btransforming the after-sales service _cedited by S Jaya Krishna. |
||
| 260 |
_aHyderabad : _bICFAI, _c2006. |
||
| 300 | _a182 p. | ||
| 500 | _aTable of contents: Section 1. Post-sales service management: shifting paradigm Section 2. Service lifecycle management Section 3. Management insights Index | ||
| 650 | _aMarketing. | ||
| 942 | _cBK | ||