| 000 | 00686nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20161219115204.0 | ||
| 008 | 141201s2005 xx 000 0 und d | ||
| 020 | _a9788178817996 | ||
| 040 | _aMAIN | ||
| 041 | _aEnglish | ||
| 082 |
_a658.3125 _bJHA/PER |
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| 100 | _aRamani, V. V. (Ed.) | ||
| 245 |
_aPerformance management in call centres : _ban introduction _cedited by V. V. Ramani. |
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| 260 |
_aHyderabad : _bICFAI, _c2005. |
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| 300 | _a199 p. | ||
| 500 | _aTable of Contents: Section 1. Employee performance in call centres Section 2. Developing, measuring and rewarding performance. Index | ||
| 650 | _aManagement. | ||
| 650 | _aPerformance--Management. | ||
| 942 | _cBK | ||
| 999 |
_c6292 _d6292 |
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