| 000 | 00680nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20220331111426.0 | ||
| 008 | 141201s2008 xx 000 0 und d | ||
| 020 | _a9788131501603 | ||
| 040 | _aMAIN | ||
| 041 | _aENG | ||
| 082 |
_a658.5 _bMET/SER |
||
| 245 |
_aService operation management _cby Richard Metters ... [et al.]. |
||
| 260 |
_aNew Delhi : _bCengage, _c2008. |
||
| 300 | _a370 p. | ||
| 500 | _aTable of contents: Part 1. Formulating strategy Part 2. Designing the delivery system Part 3. Improving the delivery system Part 4. Marketing supply and demand Part 5. Tools of managing services | ||
| 650 | _aManagement. | ||
| 700 | _aMetters, Richard | ||
| 942 | _cBK | ||
| 999 |
_c2597 _d2597 |
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