000			nam a22 a 4500
999			_c2592 _d2592
005			20170612121224.0
008			141201s1999 xx 000 0 und d
020			_a9788173712180
040			_aMAIN
041			_aENG
082			_a658.45 _bMAR/TOU
100			_aMartin, David
245			_aTough talking : _bhow to handle awkward situations _cby David Martin.
260			_aHyderabad : _bUniversity press, _c1999.
300			_a224 p.
500			_aTable of Contents: Chapter 1. Making tough taking easy Chapter 2. Key techniques for every encounter Chapter 3. Manipulating meetings Chapter 4. Manoeuvring warring factions Chapter 5. Eyeball to eyeball encounters Chapter 6. Solving performance problems Chapter 7. Handling awkward attitudes Chapter 8. Customer care- firm but fair Chapter 9. Empowering suppliers for added value Chapter 10. Owners-defusing challenges Chapter 11. Managing media pressure Chapter 12. Neighbours, nuisance and the good corporate citizen Chapter 13. Terrors, tears and tantrums Chapter 14. Tough talking tactics Chapter 15. Getting the ground rules right Index
650			_aManagement.
942			_cBK