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020 _a9788131732274
040 _aMAIN
041 _aEnglish
082 _a658.4013
_bBES/TOT
245 _aTotal quality management
_cby Dale H. Besterfiels ... [et al.].
250 _a3rd ed.
260 _aNew Delhi :
_bPearson,
_c2013.
300 _a558 p.
500 _aTable of Contents : Part 1. Principles and practice Part 2. Tools and techniques Index
650 _aManagement.
700 _aBesterfiels, Dale H.
942 _cBK
999 _c10666
_d10666