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	1.	No cover image available 360 degre feedback and performance management system edited by T. V. Rao [et. al...] by Rao, T. V. (Ed.) Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Excel books, 2002 Availability: Items available for loan: NLUO (1)Call number: 658.3125 RAO/THR. Place hold Request article Log in to add tags Add to cart (remove)
	2.	Performance management in call centres : an introduction edited by V. V. Ramani. by Ramani, V. V. (Ed.) Material type: Text; Format: print ; Literary form: Not fiction Language: Publication details: Hyderabad : ICFAI, 2005 Availability: Items available for loan: NLUO (1)Call number: 658.3125 JHA/PER. Place hold Request article Log in to add tags Add to cart (remove)

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