Table of Contents:
Chapter 1. Introduction
Chapter 2. The Gamut of Customer-banker Relationship
Chapter 3. the Concept of Consumer
Chapter 4. The Concept of Service
Chapter 5. Nature of the Consumer protection Act and Providing of Banking Facilities
Chapter 6. Jurisdiction of the Consumer Fora in Banking Matters
Chapter 7. Civil courts Verses Consumer Fora
Chapter 8. Loans, Overdraft and Credit Facilities
Chapter 9. Locker Facility
Chapter 10. Bank Guarantees
Chapter 11. Pay Orders
Chapter 12. Letters of Credit and Traveller's Cheques
Chapter 13. Credit Cards
Chapter 14. Demand Drafts
Chapter 15. Fixed deposit
Chapter 16. Pledge and Hypothecation
Chapter 17. Bankers' Lien
Chapter 18. Right to Set-Off
Chapter 19. Service Charges
Chapter 20. Charging of Interest
Chapter 21. Negligence
Chapter 22. Deficiency
Chapter 23. Instances of Deficiency
Chapter 24. Dishonour of Cheque
Chapter 25. Payment of a Forged Cheque
Chapter 26. Stop Payment Instructions
Chapter 27. The Question of Limitation
Chapter 28. Illegal Strike
Chapter 29. Complicated Matters
Chapter 30. Relief Under the Banking Ombudsman Scheme, 2006
Chapter 31. Appeals and Revision
Chapter 32. Performas
Performa of a Complaint to be Filed Against a Bank
Model Forms of Notice and Complaint for dishonour of Cheques
Appendix
RBI Circular Regarding Dishonour of Cheques for Schedule Banks
Subject Index