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1.
Customer focus: the new imperative (Vol. 1) edited by Kaushik Mukerjee. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad : ICFAI, 2006
Availability: Items available for loan: NLUO (3)Call number: 658.812 MUK/CUS , ...

2.
CRM : a strategic approach edited by Kaushik Mukerjee. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad: ICFAI, 2006
Availability: Items available for loan: NLUO (3)Call number: 658.812 MUK/CRM, ...

3.
CRM Implementation : a strategic approach edited by Kaushik Mukerjee. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad : ICFAI, 2006
Availability: Items available for loan: NLUO (3)Call number: 658.812 MUK/CRM , ...

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