Transforming behaviour : pro-social modelling in practice
by Sally Cherry.
- U.K. : Willan Pub., 2005.
- 192 p.
Table of Contents: Chapter 1. Introduction Chapter 2. Developing empathetic relationships and working in a solution-focused way Chapter 3. Exploring the legitimate use of authority : roles, rules, values, expectations and rewards Chapter 4. Assertive interactions and pro-social feedback Chapter 5. Motivating the unwilling client Chapter 6. Practical ways of helping people to change Chapter 7. Taking a systematic, pro-social, collaborative approach to problem solving Chapter 8. Responding to individual need and diversity Chapter 9. Being a pro-social manager : becoming a pro-social organisation App. Exercises to develop and embed pro-social modelling in teams Index