Golann, Dwight <br/><br/>
Mediation :  the roles of advocate and neutral 
by Dwight Golann. 
 - 2nd ed. 
 - New York :  Aspen Publisher,  2011. 
 - 474 p. 
<br/><br/> Table of contents:<br/>Part 1<br/>Introduction<br/>Chapter 1. the origins of disputes<br/>Chapter 2. Negotiator styles<br/>Chapter 3. Negotiation-step by step<br/>Chapter 4. Barriers to settlement<br/>Part 2<br/>The mediation process<br/>Chapter 5. An overview of mediation<br/>Chapter 6. Stages of mediation<br/>Chapter 7. Process skills<br/>Chapter 8. Emotional issues and cognitive forces<br/>Chapter 9. Merits-based barriers<br/>Part 3<br/>The advocate's role<br/>Chapter 10. Representing clients:preparation<br/>Chapter 11. Representing clients:during the process<br/>Part 4<br/>Specialised topics<br/>Chapter 12. Specific applications<br/>Chapter 13. court connected mediation and fairness concerns<br/>Chapter 14. The law of mediation<br/>Chapter 15. Ethical issues for advocates and mediators<br/>Chapter 16. Mixed and changing roles 
<br/><br/><label>ISBN: </label>9780735599680 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Arbitration.
<br/><br/><label>Dewey Class. No.: </label>341.52  / GOL/MED