Negotiation : communication for diverse settings
by Michael L. Spangle and Myra Warren Isenhart.
- New Delhi : Sage Pub., 2008.
- 434 p.
Table of Contents : Chapter 1. Foundations of negotiation Chapter 2. Contextual nature of negotiation Chapter 3. Theoretical perspectives Chapter 4. Negotiation process Chapter 5. Qualities and skills of effective negotiators Chapter 6. When negotiation breaks down Chapter 7. Interpersonal negotiation Chapter 8. Consumer negotiation Chapter 9. Organisational negotiation Chapter 10. Community negotiation Chapter 11. International negotiation Chapter 12. Integrating the art with the science of negotiation Index