TY - BOOK AU - Young, Antony AU - Atken, Lucy TI - Profitable marketing communications: a guide to marketing return on investment SN - 9780749451561 U1 - 658.8 PY - 2007/// CY - Great Britain PB - Kogan page KW - Marketing N1 - Table of Contents: Chapter 1. A need for a new marketing model Chapter 2. A change in philosophy Chapter 3. Our marketing ROI stars Chapter 4. invest don't spend Chapter 5. Concentrate on outcomes, not outputs Chapter 6. Forget consumers, target customers Chapter 7. Manage your communication investment portfolio Chapter 8. Differentiate any way you can Chapter 9. Engagement and experience are the new 30 second ads chapter 10. apply a 'focus investing' approach Chapter 11. Establish a measurement culture Chapter 12. Leverage your employee capital Chapter 13. Is your organization marketing ROI-fit? References Index ER -