TY  - BOOK
AU  - Klassen, Robert D.
TI  - Cases in operations management: build customer value through world-class operations
SN  - 9788178298641
U1  - 658.4034 
PY  - 2006///
CY  - New Dellhi
PB  - Sage Pub.
KW  - Management
N1  - Table of Contents :
Chapter 1. Developing world class operations
Chapter 2. Process design
Chapter 3. Planning and control
Chapter 4. Project management
Chapter 5. Quality
Chapter 6. Supply chain management
Chapter 7. Operations strategy
ER  -