TY  - BOOK
AU  - Gopal, V. V. (Ed.)
TI  - Total quality management: an introduction
SN  - 8178813580
U1  - 658.4013 
PY  - 2004///
CY  - Hyderabad
PB  - ICFAI, 
KW  - Management
N1  - Table of Contents :
Section 1. Concepts
Section 2. Organizational Dimensions
Index
ER  -