Gopal, V. V. (Ed.) Total quality management : an introduction edited by V V Gopal. - Hyderabad : ICFAI, 2004. - 174 p. Table of Contents :Section 1. ConceptsSection 2. Organizational DimensionsIndex ISBN: 8178813580 Subjects--Topical Terms: Management. Dewey Class. No.: 658.4013 / GOP/TOT