TY  - BOOK
AU  - Partha Sarathy, V. (Ed.)
TI  - Service quality: : an introduction
SN  - 9788131403389
U1  - 658.812        
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI
KW  - Marketing
N1  - Table of contents:
Section 1. Concepts
Section 2. Models
Section 3. Application and cases
Index
ER  -