Partha Sarathy, V. (Ed.) <br/><br/>
Service quality:   an introduction 
edited by V. Partha Sarathy. 
 - Hyderabad :  ICFAI,  2006. 
 - 264 p. 
<br/><br/> Table of contents:<br/>Section 1. Concepts<br/>Section 2. Models<br/>Section 3. Application and cases<br/>Index 
<br/><br/><label>ISBN: </label>9788131403389 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812         / PAR/SER