Shared services management : a global perspective
edited by Padma B. Srinivasan.
- Hyderabad : ICFAI, 2008.
- 221 p.
Table of Contents: Chapter 1. Shared services organisations: the Indian scenario Chapter 2. Shared services as an engine of innovation: assessing your need of change Chapter 3. Shared services, outsourcing technology as options to F & A transformation Chapter 4. Transforming general performance objectives into specific measurements for shared service centres Chapter 5. Shared services management processes: the keys to attaining and sustaining high performance in shared services Chapter 6. Integrating shared services with the strategy and operations oh MNEs Chapter 7. Transforming the human resource function through shared services Chapter 8. Shared services: enabling finance mastery and high performance Chapter 9. Finance shared services and outsourcing magical, mythical and mundane? Chapter 10. Automation in finance shared services Chapter 11. An examination in trends in shared services and outsourcing in public sector organizations Chapter 12. The shared services value center : using outsourcers' secrets to achieve commercial competence Chapter 13. Optimizing government effectiveness through shared services: perspectives from IBM corporation Chapter 14. Financial shared service: a collection of cases Index