Jaya Krishna, S. (Ed.) <br/><br/>
Service lifecycle management :  transforming the after-sales service 
edited by S Jaya Krishna. 
 - Hyderabad :  ICFAI,  2006. 
 - 182 p. 
<br/><br/> Table of contents:<br/>Section 1. Post-sales service management: shifting paradigm<br/>Section 2. Service lifecycle management<br/>Section 3. Management insights<br/>Index 
<br/><br/><label>ISBN: </label>9788131400784 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812  / KRI/SER