TY  - BOOK
AU  - Kalai Selvan, N. (Ed.)
TI  - Service delivery management : : a roadmap to success
SN  - 9788131413982
U1  - 658.8 
PY  - 2008///
CY  - Hyderabad
PB  - ICFAI
KW  - Marketing
N1  - Table of Contents:
Section 1. Introduction 
Section 2. Applications
Index
ER  -