Kalai Selvan, N. (Ed.) <br/><br/>
Service delivery management :   a roadmap to success 
edited by N. Kalai Selvan. 
 - Hyderabad :  ICFAI,  2008. 
 - 245 p. 
<br/><br/> Table of Contents:<br/>Section 1. Introduction <br/>Section 2. Applications<br/>Index 
<br/><br/><label>ISBN: </label>9788131413982 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.
<br/><br/><label>Dewey Class. No.: </label>658.8  / SEL/SER