TY  - BOOK
AU  - Ramani, V. V. (Ed.)
TI  - Performance management in call centres: an introduction
SN  - 9788178817996
U1  - 658.3125 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI
KW  - Management
KW  - Performance--Management
N1  - Table of Contents:
Section 1. Employee performance in call centres 
Section 2. Developing, measuring and rewarding performance.
Index
ER  -