Ramani, V. V. (Ed.) <br/><br/>
Performance management in call centres :  an introduction 
edited by V. V. Ramani. 
 - Hyderabad :  ICFAI,  2005. 
 - 199 p. 
<br/><br/> Table of Contents:<br/>Section 1. Employee performance in call centres <br/>Section 2. Developing, measuring and rewarding performance.<br/>Index 
<br/><br/><label>ISBN: </label>9788178817996 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Performance--Management.
<br/><br/><label>Dewey Class. No.: </label>658.3125  / JHA/PER