Chakraborty, Lata (Ed.) Bench Marking : concepts and cases edited by Lata Chakraborty. - Hyderabad : ICFAI, 2006. - 200 p. Table of Contents:Section 1. ConceptsSection 2. Case studiesIndex ISBN: 9788131400869 Subjects--Topical Terms: Management. Dewey Class. No.: 658.47 / CHA/BEN