TY  - BOOK
AU  - Jaya Krishna, S. (Ed.)
TI  - Business service management: an introduction 
SN  - 9788131401361
U1  - 658.4 
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI
KW  - Management
N1  - Table of Contents :
Section 1. Concepts and Applications
Section 2. Experiences
Index
ER  -