TY  - BOOK
AU  - Seethapathi, K (Ed.)
AU  - Rao, A V Narasimha (Ed.)
AU  - Prasanna, K (Ed.)
TI  - Claims management (Vol. 2)
SN  - 8178811030
U1  - 658.812 
PY  - 2002///
CY  - Hyderabad
PB  - ICFAI, 
KW  - Marketing
N1  - Table of Contents:
Chapter 1. Claims disputes and settlements
Chapter 2. Claims management system and organizational structure
Chapter 3. Quality of services and claims management
Chapter 4. Claims cost and cost effective settlement
Chapter 5. Importance of cost in claims management
Chapter 6. Leading decided cases
ER  -