TY - BOOK AU - Nagarajan, N. (Ed.) TI - Business strategy- 2 (Vol. 4) SN - 8178813386 U1 - 658.4012 PY - 2004/// CY - Hyderabad PB - ICFAI, KW - Management N1 - Table of Contents : Section 1. Delivery Channels Section 2. Outsourcing Section 3. Customer Focus Section 4. Marketing Section 5. Stand-Alone Index ER -