IT enabled services (Vol. 1)
edited by Pramod M. Mantravadi.
- Hyderabad : ICFAI, 2003.
- 170 p.
- (Information technology series) .
Table of Contents : Section 1. Introduction Section 2. Business process outsourcing Section 3. Call Centers Section 4. Internet services Section 5. Voice over internet protocol Section 6. e-learning