Varma, Anil (Ed.) <br/><br/>
Mystery shopping :   an introduction 
edited by Anil Varma. 
 - Hyderabad :  ICFAI,   2008. 
 - 257 p. 
<br/><br/> Table of Contents :<br/>Section 1. Introduction<br/>Section 2. Applications<br/>Section 3. Studies<br/>Index 
<br/><br/><label>ISBN: </label>9788131414057 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Trade & Services.
<br/><br/><label>Dewey Class. No.: </label>381.1   / VAR/MYS