TY  - BOOK
AU  - Saxena, K. B. C.
AU  - Bharadwaj, Sangeeta Shah
TI  - Business process outstanding: for strategic advantage 
SN  - 9788174465320
U1  - 658.4058 
PY  - 2007///
CY  - New Delhi
PB  - Excel Books
KW  - Management
N1  - Table of Contents :
Chapter 1. Introducing to business process outsourcing
Chapter 2. Management process in business process outsourcing
Chapter 3. Business process outsourcing
Chapter 4. Business process outsourcing management
Chapter 5. The information technology management competency
Chapter 6. Human resources management
Chapter 7. Relationship management
Chapter 8. Management of BPO risk
Chapter 9. Business process outsourcing for strategic advantage 
Chapter 10. Business process outsourcing survey analysis and case studies 
Appendices
Index
ER  -