Saxena, K. B. C. <br/><br/>
Business process outstanding :  for strategic advantage  
by  K. B. C. Saxena and Sangeeta Shah Bharadwaj. 
 - New Delhi :  Excel Books,  2007. 
 - 182 p. 
<br/><br/> Table of Contents :<br/>Chapter 1. Introducing to business process outsourcing<br/>Chapter 2. Management process in business process outsourcing<br/>Chapter 3. Business process outsourcing<br/>Chapter 4. Business process outsourcing management<br/>Chapter 5. The information technology management competency<br/>Chapter 6. Human resources management<br/>Chapter 7. Relationship management<br/>Chapter 8. Management of BPO risk<br/>Chapter 9. Business process outsourcing for strategic advantage <br/>Chapter 10. Business process outsourcing survey analysis and case studies <br/>Appendices<br/>Index 
<br/><br/><label>ISBN: </label>9788174465320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658.4058  / SAX/BUS