TY  - BOOK
AU  - Jaya Krishna, S.
TI  - Business process management: concepts and cases
SN  - 8178813335
U1  - 658.4 
PY  - 2004///
CY  - ICFAI
PB  - ICFAIi university press
KW  - Management
N1  - Table of Contents :
Section 1. BPM - an emerging technology
Section 2. Implementation perspectives
Section 3. Cases 
Index

ER  -